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FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

Have questions about mold damage repair and restoration services? We are here to help you. Not seeing the answer you are looking for? Contact us, we are happy to answer all your questions.

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How soon can the company come out?

In most cases, Kauai Restoration Flood Services can dispatch our trained personnel to your site within sixty minutes. We are available 24 hours a day, seven days a week.

How long will it take to dry my property?

We are usually able to dry structures in 3-4 days, though some jobs require more time.

Does our insurance carrier cover your service?

Your insurance policy dictates the terms of your coverage. Although policies differ, in most cases insurance covers the costs to remedy your property damage.

How long does it take for mold to grow once a water loss has occurred?

Molds are found virtually everywhere and molds can grow both indoor and outdoors within 24 hours of the start of water damage.

Can you work with my insurance adjusters to settle my claim?

Yes, we have many years of experience in making fair and reasonable appraisals of damaged property and in preparing the necessary reports required by insurance companies in order to help settle the claim.

I have a mold emergency – how soon can you get here?

We offer 24/7 rapid response. That means we are available 24 hours a day, 7 days a week and can typically respond to your emergency within 24 hours or less!

Do you provide water damage and mold damage restoration?

YES!

We have 25 years of experience providing restoration to properties that have been damaged by water and mold on Kauai.

We are certified mold specialists and licensed contractors.We have the equipment, expertise and experience to deal with any restoration situation and get your home back to normal as fast as possible.

Why do I need a mold inspection?

A professional inspection is superior to self-inspection because we are trained professionals who know where to look for mold and how to handle it when we find it.

We are also licensed bonded and insured against accidents and property damage. Plus, some homeowners don’t think about all that is required for performing a thorough mold inspection; it often involves climbing on ladders, crawling into attics or underneath the home, etc. … lots of potentially dangerous, hazardous or simply uncomfortable positions to be in.

Plus…

  • It is important to find ALL the mold
  • Identify possibly toxic mold
  • Perform a damage assessment

Unless you are a licensed contractor it is unlikely you will be able to identify ALL the architectural or structural damage caused by your mold problem.

Do I need Mold removal or mold remediation?

Mold removal typically refers to simple clean up. That is to say, the mold is mostly superficial and can be cleaned up without any physical restoration to the structure of the building or special processes to prevent a resurgence of the mold bloom.

If the mold damage goes beyond the surface, penetrating into the structure, or if there is an environmental factor that is likely to lead to a resurgence – such as consistent leaks, flooding or unventilated areas – then remediation is more likely indicated because it will address the cause of the mold as well as the removal.

At we Kauai Mold Removal, we will explain the extent of your particular mold problem, what’s causing it and what will be required to fix up-front. We will guide you through the process from start to finish, making sure you are well-informed and comfortable throughout the process.

How long does it take for mold to start growing in my home?

Mold blooms can start to develop within 24-48 hours of a flood or water damage incident. A flood or water damage situation is not necessary for mold to grow, of course; all it takes is a consistently moist environment for an outbreak to occur. Ambient conditions such as heat and humidity as well as ventilation will affect the rate of mold growth.

If it is growing indoors, good ventilation and/or use of your HVAC system can help, but if a mold bloom has already started, whether you can actually see it or just smell that trademark “musty” scent – it’s time to call the professionals!

What are the health effects of mold exposure?

Prolonged exposure to toxic mold is a serious health hazard and causes complications in already health-compromised individuals, as well as in otherwise healthy people. If left un-treated it can even cause death!

Most people who experience mold related health problems or cite mold as the culprit in a lawsuit develop less extreme but still serious health effects, such as:

  • Asthma complications
  • Adult onset Asthma
  • Shortness of breath
  • Chronic Allergies
  • Chronic Cough
  • Chronic Sneezing
  • Unexplained Skin Irritation or Rashes
  • Upper respiratory illness / complications
  • Acute idiopathic pulmonary hemorrhage in infants
  • Memory Loss
  • Lethargy

Will my insurance pay for mold removal?

Every insurance policy is different, but most home and business policies DO typically cover most of our services including:

  • Inspection
  • Testing
  • Clean up
  • Removal
  • Remediation
  • Restoration
  • Isolation
  • Decontamination
  • Storage

In fact, it would be a rare case when your insurance wouldn’t help with the cost of mold removal. No matter what insurance company you have, our expert team can you help collect! In many cases we can even get them to pay first – before you owe us a dime!

Can your company help if I have flood damage but no mold?

YES!

We are mold experts, but we are also licensed contractors who are experienced in flood remediation and water damage restoration. In fact, we encourage you to contact us BEFORE the mold sprouts up! It’s easier, less expensive to treat and much safer for your family.

Why Kauai Restoration?

We are Kauai’s trusted mold experts and your one-stop-shop for all mold removal and restoration services.

We are:

  • Licensed
  • Bonded
  • Insured
  • Full service
  • Experienced professionals– 25 years removing mold
  • Highly trained and certified specialists
  • BBB A+ (highest rating)
  • Local – shootsbrah!

We offer:

  • Emergency response – 24/7
  • Rapid response – typically within 24 hours or less
  • FREE estimates
  • FREE inspection
  • Reasonable rates
  • Mold removal
  • Mold remediation
  • Mold inspection
  • Mold clean up
  • Mold damage restoration
  • Water damage restoration
  • Black mold removal
  • Insurance assistance
  • Courteous customer service
  • Honest billing

Will my insurance pay for mold removal?

Every insurance policy is different, but most home and business policies DO typically cover most of our services including:

  • Inspection
  • Testing
  • Clean up
  • Removal
  • Remediation
  • Restoration
  • Isolation
  • Decontamination
  • Storage

In fact, it would be a rare case when your insurance wouldn’t help with the cost of mold removal. No matter what insurance company you have, our expert team can you help collect! In many cases we can even get them to pay first – before you owe us a dime!

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